Communication Policy
Metropolis Training Institute believes that effective communication is the cornerstone of a successful learning process. In our commitment to providing an interactive, motivating and safe digital learning environment, this policy has been prepared to define the approved communication frameworks and channels and to ensure they are used optimally, in a way that serves all parties and achieves the intended training objectives.
Last updated: 10 July 2025
Article (1): Purpose of the Policy
This policy aims to regulate the channels of communication between all users (trainers and trainees) and the Institute's management, in order to provide a safe and well-organised interactive environment, facilitate access to information, and protect the privacy of all parties, thereby contributing to the achievement of the training programmes' educational objectives.
Article (2): Approved Communication Channels
Metropolis Legal Training relies on an integrated set of digital tools. The approved channels for each course are specified precisely when the programme starts, and generally include the following:
First: The Main Learning Management System (LMS)
- Purpose: is the central hub for learning materials, assignments and official announcements. The approved platform is TutorLMS integrated with Google Classroom.
- For questions and discussions: The Q&A section in TutorLMS or the Stream in Google Classroom is used.
- For official announcements: The Announcements feature in TutorLMS or the Stream in Google Classroom is used.
Second: Instant and Community Communication Channels
- Purpose: For quick communication, urgent announcements, and building a connected community of participants, the trainer and the operations team.
- Tools used: Telegram groups, or the messaging systems built into the platforms. These tools are chosen to protect the privacy of participants' phone numbers.
Third: Live Virtual Classrooms
- Purpose: For live interaction (audio and video) and interactive delivery of the content.
- Tools used: Live classes are delivered primarily through Google Meet integrated with the TutorLMS platform, or Zoom as needed.
Fourth: Support Channels and Communication with Management
- Technical support hotline: For urgent and emergency technical issues.
- The Institute's official email: is the official channel for contacting the administration about administrative matters (enrolment, fees, certificates), formal requests or complaints.
- Communication via WhatsApp: For general enquiries and quick follow-up with the administration.
Article (3): Communication Rules and Etiquette
All beneficiaries must observe the following rules and etiquette when using any communication channel:
- Mutual respect: Treating all participants with courtesy and respect, and avoiding any offensive language or sarcastic or demeaning remarks.
- Focus on the learning objective: All discussions and posts must relate directly to the training material and its objectives.
- Instant messaging etiquette: Keeping messages brief and to the point, and avoiding side conversations that distract attention.
Prohibited Conduct
Publishing or circulating any content that includes the following is strictly prohibited:
- Engaging in any political, religious or sectarian discussions.
- Other people's personal information.
- Any advertising or commercial material, or links unrelated to the training content.
- Any content that infringes the intellectual property rights of others.
Article (4): Responsibilities of the Communicating Parties
- The trainee: Undertakes to read this policy, use the correct channel for its intended purpose, participate in a positive manner and report any violation.
- The trainer: Undertakes to moderate the dialogue in the course channels, encourage purposeful discussion, respond to trainees' questions and apply this policy.
- Platform management: Responsible for general oversight, handling reports, and managing the official channels.
Article (5): Consequences of Violations
In the event of a breach of any provision of this policy, management is entitled to take the following escalating measures:
- First violation: Issuing a written warning to the offender and deleting the offending post.
- Second violation: Suspending the user's access to communication channels or removing them from groups.
- Repeated violations: Stricter disciplinary measures, up to exclusion from completing the training programme without a refund of fees.
Article (6): General Provisions
- The Institute may update this policy at any time, and beneficiaries will be notified accordingly.
- A trainee's acceptance onto any programme constitutes full implied consent to all terms of this policy.
Conclusion
We emphasise that the ultimate aim of this policy is to build a connected learning community founded on mutual respect and constructive cooperation. We look forward to your valuable contributions and wish you a successful learning journey.