Privacy Policy

At Metropolis Training Institute ("we", "the Institute" or "us"), we recognise the importance of privacy to our visitors and clients. This Privacy Policy explains how we collect, use and protect your personal information when you use our website and our learning platform (LMS).

Last updated: 1 January 2025

1. Information We Collect

We may collect various types of information for a number of purposes in order to provide and improve our services to you:

A. Personal Information

When you enrol in our courses or contact us, we may ask you to provide certain personally identifiable information, which may include but is not limited to:

• Full name (for certificate issuance).
• Email address (for communication and sending learning materials).
• Telephone number (for coordination and technical support).
• Job title and employer (to tailor your training experience).
• Country and city.

B. Usage Data

We may also collect information about how the Service is accessed and used. This usage data may include information such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, and the time spent on those pages.

2. How We Use Your Information

Metropolis Institute uses the data collected for the following purposes:

• To provide and maintain our services and learning platform.
• To notify you of changes to our services.
• To allow you to take part in the interactive features of our Service (such as quizzes and forums).
• To provide technical support and customer service.
• To issue accredited certificates and verify their authenticity.
• To analyse and develop our training content based on users' interests.

3. Data Protection

The security of your data matters to us. We apply appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. However, please remember that no method of transmission over the internet or electronic storage is 100% secure.

4. Data Sharing

We do not sell or trade your personal data to third parties for marketing purposes. We may share your information only in the following cases:

• With service providers: who help us operate our website or run our business (such as hosting providers or payment platforms), provided they agree to keep this information confidential.
• Legal compliance: We may disclose your personal information if required to do so by law or in response to valid requests from public authorities.
• Academic partners: For joint programmes, we may share enrolment data with accrediting bodies (such as partner universities) solely for the purpose of issuing certificates.

5. Your Rights

You have certain rights regarding your personal data, including:

• The right to access the data we hold about you.
• The right to correct any inaccurate data.
• The right to request deletion of your data (the right to be forgotten), subject to the legal requirements for retaining academic records.
• The right to withdraw consent to receiving marketing messages at any time.

6. Cookies

We use cookies and similar technologies for three purposes only: operating the site (such as saving your choice in the cookie notice), measuring usage and improving the experience. We do not use them for advertising purposes.

The Measurement Tools We Use

• Google Analytics 4: records the pages you visit, the duration of your visit, your device type and the source you came from, as well as events such as submitting a form or clicking the enrol button. IP addresses are anonymised, and cookies are only set after your consent; before that, anonymous signals are sent without cookies.
• Microsoft Clarity: records heatmaps and anonymous recordings of how visitors navigate the pages to help us improve the design. It loads only after your consent and automatically masks text entered in form fields.

Your Choice

On your first visit, a notice appears at the bottom of the page allowing you to accept or decline. You can change your choice at any time via the "Cookie Settings" link in the site footer, or delete cookies from your browser settings. We also honour the Global Privacy Control signal if it is enabled in your browser. For more on how this data is processed: Google Privacy Policy andMicrosoft Privacy Statement.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us: