Quality Assurance

Training Programme Standards

At Metropolis we apply precise academic standards drawn up by an expert committee to ensure that every training manual is a complete and outstanding guide.

First: General Framework of the Training Programme

The general framework is the programme's front page and first road map. It must include the essential information that helps the trainee make a decision.

Programme Title

It must be accurate, engaging and reflective of the content without being misleading.

General Objectives

Clarifying what the trainee will achieve, so they can compare it with their needs.

Session Plan

A timetable that distributes topics across the training days in a balanced and logical way.

Second: Academic Content

The heart of the training process. We apply the highest standards to ensure the accuracy and usefulness of the course material.

Comprehensive Content

Covering every aspect of the subject without overlooking the essential points.

Logical Sequence

Arranging ideas so as to lead the audience smoothly from the basics to the complex.

Linguistic Accuracy and Correctness

Grammatically correct language, clear in meaning, free of awkwardness and ambiguity.

Documentation and References

Respecting intellectual property and citing sources so trainees can read further.

Third: Training Activities

"Purely theoretical training is a thing of the past."

Practical Examples

Case Studies

Practical Exercises

Workshops

Fourth: Guidance Manuals

Trainer Guide

A roadmap for the trainer showing how to run sessions, appropriate timings for activities, and key focus points, to ensure the process runs smoothly.

Trainee Guide

A trainee reference containing exercise instructions, case studies and guidance on getting the most out of the training programme.

Fifth: Production and Design

We care about form as much as content, because good design aids reading and comprehension.

  • Unifying visual identity and fonts.
  • Print and binding quality that reflects the value of the content.
  • Attractive design for presentations (PowerPoint).

Sixth: Examination System

1

Pre-test

Held before the start to gauge trainees' levels, helping the trainer adjust the focus of the plan.

2

Post-test

Held at the end to measure the knowledge and skills acquired and how far the programme's objectives were achieved.

Seventh: Evaluations

Trainee Assessment

Your voice is heard. We ask trainees for their views on organisation, content and trainer performance. This evaluation is the main driver of our continuous improvement process.

Trainer Evaluation

The trainer evaluates the group's engagement, attendance levels and participation. This report is usually submitted to the sponsoring bodies (companies) to assess the value of their investment in training.