Professional
Management Skills
Practical programmes to develop administrative competencies, office automation, and time and priority management for efficient, highly professional workflows.
Administrative Support: The Backbone of the Organisation
- Operational efficiency: Organising office workflow and reducing wasted time and resources.
- Professionalism: Representing the organisation to the highest standards of etiquette and protocol.
- Digital transformation: Moving from paper-based administration to smart offices.
Available Programmes (8)
Executive Secretarial Skills and Senior Office Management
5 daysDeveloping the skills of office managers and secretaries in organising agendas, managing visitors and dealing with senior management.
Key topics:
- Effective communication skills with senior leadership.
- Running meetings and preparing minutes professionally.
- Etiquette and protocol for receiving official delegations.
Digital Offices and Electronic Archiving
4 daysMoving towards a paperless working environment, using cloud tools (Cloud) and electronic document management systems (EDMS).
Key topics:
- Organising and indexing electronic files.
- Information security and confidentiality of digital documents.
- Advanced use of Microsoft 365 / Google Workspace applications.
Administrative Writing and Official Correspondence
3 - 4 daysMaster the art of drafting letters, reports and internal memoranda in correct, concise Arabic (or English).
Key topics:
- Rules of modern business writing.
- Preparing technical and administrative reports.
- Common errors in official correspondence.
Managing Time, Priorities and Work Pressure
3 daysPractical strategies for organising tasks, handling interruptions and staying productive under pressure.
Key topics:
- The Eisenhower matrix for prioritisation (important/urgent).
- Effective delegation techniques.
- Managing stress and burnout.
Excellence in Customer and Visitor Service
3 - 4 daysSkills for dealing with the public, handling customer complaints and building an exceptional customer experience (CX).
Key topics:
- Personality types and dealing with angry clients.
- Listening skills and emotional intelligence in service.
- Measuring customer satisfaction.
Effective Communication and Influencing Skills
3 daysImproving internal and external communication, body language and persuasion for a more harmonious workplace.
Key topics:
- Barriers to communication and how to overcome them.
- The art of constructive dialogue and feedback.
- Communicating by email and telephone.
Running Effective Meetings and Writing Minutes
2 - 3 daysTurning meetings from a waste of time into a productivity tool, while mastering minute-taking and following up on decisions.
Key topics:
- Preparing the meeting agenda.
- Managing time and discussion during the meeting.
- Drafting the Minutes of Meeting and following up on action items.
Supervisory Skills for New Managers
4 - 5 daysPreparing new supervisors and heads of department to lead their teams effectively, coach, and evaluate performance.
Key topics:
- Moving from employee to supervisor.
- Coaching and motivation skills.
- Performance management and correcting employee conduct.
Developing Support Competencies
We believe that middle management and support teams are the real engine of the organisation. Our programmes are designed to raise their operational efficiency and enable them to support decision-makers effectively.
Request a Training Proposal (for Managers)
Our management development team is ready to design solutions tailored to your staff.
For urgent enquiries:
+966 11 244 2210Management Skills Brochure
Contains programme details.
Quality Standards
Admin Professionals
International Assoc.
ISO 9001
Quality Management